Refund Policy

We want you and your dog to love Frostnose. If you're not completely satisfied, you can return your order within 30 days of delivery for a full refund of the product price. To start a return, email hello@frostnose.com with your order number. Items should be returned in reusable condition. Refunds are issued to your original payment method within 5–10 business days of us receiving the return. Return shipping is the customer's responsibility unless the item arrived faulty or incorrect.